Rapid Defence IT Support

Fixed monthly fee
Unlimited telephone advice
Daily capacity and health check
Preferential rate on all work not covered by agreement
Priority over non contracted customers

Rapid Essential IT Support

Same as Rapid Defence above +
5 remote support incidents per month
Agreed response rates
Priority over Defence customers
Discounted hourly rate

Rapid Complete IT Support

Same as Rapid Essential above +
Unlimited remote support incidents
Priority over Essential customers
24x7 care
Liasing with other external vendors
Total peace of mind